Matching Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Contact Email: effectivematching@gmail.com
Data Protection Officer: Manuel Allgaier, effectivematching@gmail.com
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
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Names and contact details
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Usage data (including information about how you interact with and use our website, products and services)
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Information relating to feedback, compliments, or complaints
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Account access information
We collect or use the following personal information for the operation of client or customer accounts:
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Names and contact details
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Account information, including registration details
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Information used for security purposes
We collect or use the following personal information for information updates or marketing purposes:
- Names and contact details
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Account information
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Purchase or service history
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Relevant information from previous investigations
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Customer or client accounts and records
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Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
- Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
- Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
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Directly from you
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Third parties:
- Linked third-party accounts such as social media accounts.
Sensitive Third Party Data
When you link a Google Account, you can consent to give us access to your email addresses, phone numbers, and contacts. Your contacts data is not stored. We take a hash of your contact’s email addresses and phone numbers, and compare this with the email addresses and phone numbers that our registered users have submitted and verified for themselves. When there is a mutual match, we will form a connection.
Humans are not allowed to read your Google account data (email addresses, phone numbers, contacts do not have any stored data) unless necessary for security purposes (for example, investigating a bug or abuse), if it is necessary to comply with applicable law, or with your explicit affirmative agreement to view specific data.
When you link a LinkedIn account, you consent to give us access to your LinkedIn contacts. Your contacts data is not stored, only the hashes of their LinkedIn IDs are stored. We take a hash of their LinkedIn ID and compare this with the hashes of the LinkedIn IDs of users who are registered with us. When there is a mutual match, we will form a connection.
How long we keep information
We store your personal information until you deactivate your account. We will retain your information for one more month, after which all your account information will be deleted.
Who we share information with
We may share aggregated data such as user numbers, average amount of connections formed, etc publicly or in reports for donors or funders. This will not include any personal data or data that can be connected to an individual user.
Others we share personal information with
- Organisations we’re legally obliged to share personal information with
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
2 June 2025